ECHO: a revolution in emergency call handling

The Fire and Security Association (FSA) and others in the fire and security sector are playing a key role in the introduction of ground-breaking technology to address delayed emergency response alarms.

ECHO (emergency call handling operations) is a not-for-profit organisation delivering automated transmission of alarm signalling and messaging between ARCs and blue light services, reducing delays in the despatch of blue light responders to emergencies. As more emergency services become ECHO connected during 2021 the service has the potential to mitigate circumstances as blue light services arrive more quickly at addresses where alarm signals have been activated.

In this episode of the podcast, we spoke with Mark Taylor, general manager of ECHO, and Ken Meanwell, Compliance Manager at Police Crime Prevention Initiatives, about what ECHO is, who it’s for, and how it will benefit contractors in the fire and security industry.