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20 Apr 20201 minute read

Job Retention Scheme portal opens

Job Retention Scheme portal opens

The Government’s online claim service for the Coronavirus Job Retention Scheme (CJRS) is now open, and an official online calculator is now available.

HMRC has published detailed employers’ guidance on working out what can be claimed, along with a shorter step-by-step guide, and technical assistance webpage.

ECA has issued a ‘Furlough Grant Claims Update’ which will be updated regularly during the early days of the CJRS. The first of these includes guidance on including overtime and incentive/bonus payments in a grant claim.

The CJRS claims process

Before accessing the government’s online portal to make a claim, employers should carefully read through both HMRC’s detailed guidance and the step-by-step guide. The main practical points include: 

  • The online portal can be accessed via Employers therefore need a Government Gateway ID and password and PAYE Online before they can make a claim.
  • Employers should have all required information to hand before inputting their claim.
  • Just one claim may be submitted during any (minimum three-week) claim period. All affected workers must be included. No changes may be made once the claim is submitted.
  • The claim application needs to be all done in one session. There is currently no save-and-return option. Sessions will time out after 30 minutes of inactivity.
  • Employers should receive a CJRS grant payment via BACs six working days after a claim.

Any business entity with a UK payroll can apply under the CJRS, providing the following information for each furloughed employee being claimed for: Name, National Insurance number, claim period and claim amount, PAYE/employee number (optional).

For more information and guidance, visit