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31 Jan 20201 minute read

BT fights waste with fines

ECAtoday
BT fights waste with fines

BT aims to save up to 1 million Wi-Fi routers and set top boxes a year from landfill and incineration by requiring customers to return old or faulty devices by the end of their contract.

The firm altered its domestic and business contracts in December, and will enforce the clause by charging customers up to £50 in fines if they fail to return their used hardware.

BT said the move will help ensure a circular economy for its hardware. The company aims to refurbish items so they can be reused. BT is notably aiming to become a net-zero business by 2045.

The move follows the lead of Virgin Media, which already asks customers to return equipment when they upgrade to faster services or leave the company.

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