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24 Nov 20201 minute read

ECHO police test success

ECAtoday
ECHO police test success

ECHO (Electronic Call Handling Operations Ltd), the not-for-profit industry-backed alarms handling operator, has completed the first end-to-end testing of its new automated alarm signalling transmissions between an Alarm Receiving Centre (ARC) and the pioneering Essex Police Control Room.

The NPCC estimate that ECHO-connected police forces will save on average 1-4 minutes in responding to intruder and hold up alarm activations, which could be crucial when attending alarmed premises.

Essex Police are shortly expected to give notice to all ARCs serving their area to become ECHO-connected and lead the expected roll-out of the new ECHO service across the UK.

Chief Superintendent Ewen Wilson, Head of the Contact Management Command, Essex Police said, “Essex Police is delighted to have been involved from the outset with the ECHO project as the pioneering police force to test the automated transmission of alarm signals to control rooms.  

“We have seen there is real potential as part of this collaboration to reduce call-handling demands and police response times to an alarm activation. We’re encouraged by the recent successful testing, and the completion of the pilot phase will set the blueprint other forces around the UK can adopt.”